Refund Policy

Subscriptions

• Cancel any time from the billing portal (ask your assistant for account_billing_portal). Your plan stays active until the end of the period you paid for, then moves to Free. We don't refund partial months.
• First payment: ask within 7 days of your first payment on a plan, having used less than 10% of its credits, and we refund it in full.
• Unwanted renewal: if a renewal charged you after you meant to cancel, ask within 7 days and, if you haven't used the new period's credits, we refund it.

Credit packs

• Unused packs can be refunded within 14 days of purchase.
• Packs that have been partly used are not refundable.

Service problems

If an outage or a fault on our side wasted your credits, tell us and we will restore them, or refund the affected amount if you prefer.

How to request a refund

Email support@enricho.co from the address on your Enricho account with the date of the payment. Approved refunds go back to the original payment method through Dodo Payments, our Merchant of Record, usually within 5–10 business days.